01What we collect
- Contact details you give us — name, email, phone, business name, and anything you include in an enquiry, calculator email, or Blueprint Sprint booking.
- Project information — what you tell us about your app, budget band and timeline, so we can respond usefully.
- Usage data — pages visited, calculator selections, approximate location (city level), device and browser type, collected via the analytics and advertising tools in section 03.
We do not knowingly collect sensitive information (health, financial account details, government identifiers) through this website, and we ask you not to submit it through our forms.
02Why we collect it
- To respond to your enquiry — our stated goal is a reply within one business hour, Sydney time.
- To prepare estimates, proposals and Blueprint Sprint deliverables.
- To improve this website and measure which pages and advertising actually help people.
- To show you relevant advertising and measure it (section 03) — never to sell your data. We do not sell personal information. Ever.
03Analytics, cookies & advertising tools
This site uses cookies and similar technologies via:
- Google Analytics 4 — anonymised usage statistics.
- Meta Pixel and Conversions API (Meta Platforms, Inc.) — if you arrive from or later see our ads on Facebook or Instagram, Meta may match your visit to your Meta account to measure ad performance and build advertising audiences (including custom and lookalike audiences). Data shared includes page events (e.g. viewing the calculator, submitting an enquiry) and hashed contact identifiers.
Your controls: block or delete cookies in your browser; opt out of Meta ad
targeting at facebook.com/adpreferences; opt out of Google Analytics via the GA opt-out browser add-on.
The site works fine with cookies declined — the calculator runs entirely in your browser.
04Who we share it with
- Service providers — website hosting, email, CRM and appointment scheduling providers, under contractual confidentiality.
- Meta and Google — as described in section 03.
- Our parent — Digital One Agency, of which Flagship Apps is a division (same legal entity).
- No one else — unless you ask us to, or the law requires it.
Overseas disclosure: some providers (including Meta and Google) store data in the United
States and other countries. Where personal information leaves Australia, we take reasonable steps to
ensure it is handled consistently with the Australian Privacy Principles.
05Storage & security
Personal information is stored on access-controlled systems. We keep enquiry and project records
for as long as needed to serve you and meet legal obligations (typically 7 years for commercial
records), then delete them. No internet transmission is perfectly secure; we take reasonable technical
and organisational steps and will notify you and the OAIC of any eligible data breach as required by
the Notifiable Data Breaches scheme.
06Your rights
- Access & correction — ask us any time for a copy of the personal information we hold about you, or to correct it.
- Deletion — ask us to delete your information; we will, unless the law requires us to keep it.
- Unsubscribe — every marketing email includes one-click unsubscribe; enquiry replies are not marketing.
To exercise any of these: hello@flagshipapps.com.au. We respond within 30 days (usually much faster).
07Complaints
If you believe we've mishandled your personal information, email
hello@flagshipapps.com.au with "Privacy complaint" in the subject. If our response doesn't
resolve it, you can complain to the Office of the Australian Information Commissioner —
oaic.gov.au · 1300 363 992.
08Changes
We'll post any changes to this policy here with a new effective date. Material changes will be
flagged prominently on this page.